Frequently Asked Questions

Nothing, TENDER is FREE for Patients. 

You will just need to make a user profile, but this will not require you to give us any details related to payment. 

Simply register online and start receiving options for the quality, affordable healthcare you seek.

To be successful in the TENDER process, ensure that you fully complete all parts of your Patient profile.   Be open and honest, giving prospective Providers as much information about yourself, your condition and healthcare needs, in order to help them to provide the most appropriate treatment options and fee estimates for your case.  

Regularly review your email for notification of TENDERS received from Providers for your case and be open to travelling to receive the best option for the quality, affordable healthcare you seek.  

We employ bank level security features and encryption to ensure your information is safe. TENDER do not share personal information with third parties and NEVER will! 

Only Providers who are legally registered to offer the treatment you seek, in the service category listed, will have access to the case information you post.  For example, a Dentist will never be able to access information or TENDER on cases listed under gynaecology or urology.

Once you have accepted a TENDER, all information provided and shared for the case you posted is automatically deleted from the system.  You can also choose to delete any information, posted case, or your entire account, at any time.

You can review our privacy policy here.

This is dependent on the nature of your posted case; how thorough your posted information is and how far you have said you are willing to travel.

To increase your chances of receiving a good selection of TENDERS, ensure you provide as much detail about you and your healthcare needs as possible. Also, be willing to travel beyond your local area to receive the treatment you seek. 

Of course! TENDER is not just about price. It’s about connecting Patients with Providers who care, and finding new options for quality healthcare, as well as second opinions from the convenience of your computer or phone. 

In addition to assessing cost, you can consider a Provider’s qualifications, experience and service offerings, striking the balance between quality and affordability that represents strong value for you and is most suited to your individual healthcare needs.

The usual Medicare and Private Health Insurance rebates should apply to the healthcare treatment you receive with Providers located using TENDER. The only thing that differs is how you found them – the treatment and the rebate remain the same.

However, as with all Medicare rebates, the amount covered by this scheme will depend on which Provider you will be attending and how many sessions you will attend.  Please refer to the Medicare website for further information on your entitlements. 

Additionally, Private Health Insurance rebates will depend on the insurer you choose, the level of cover you have, and the Provider you are seeing. Please refer to your insurance policy for further information. 

TENDER simply facilitates the introduction of Patient to Provider.  We do not offer healthcare advice or services, nor do we facilitate payment for the healthcare services selected.

Patients are expected to pay the fees charged by the Providers, directly to the Provider practice, in line with the standard protocols of that Provider practice.

This will often depend on the nature of the clinical case you have and any subsequent discussions between you and the Provider during the TENDER process. 

In some instances, the case may be very straight forward and the parties agree that time need not be spent on a separate consultation but rather the scheduled visit can proceed straight to treatment.  Written information can be provided, questions answered and consent obtained remotely, in advance of attendance.

However, in general, TENDER recommends Patients and Providers engage in a face-to-face consultation, after completing the online TENDER process, prior to commencing actual treatment.  This is to ensure that the clinical picture and the information provided online, is accurate before moving on to treatment provision.

As much as possible, Providers are expected to provide treatment to TENDER Patients at the fee quoted during the TENDER process. However, we understand that the very nature of human healthcare is not always precise and predictable, with the clinical presentation possibly varying when the patient physically attends the practice, from what was presented online.

As such, Providers are not locked into delivering treatment at the quoted price should the reality of the case vary from what was presented and agreed upon, or should it change during the course of treatment.  For this reason, it is vital that you are as open and forthright with Providers with as much information as possible during the TENDER process so they may extend an accurate offer for care.

However, if we receive repeated reports of a Provider failing to honour the agreed TENDER, or providing a “low-ball” offer in order to succeed in the TENDER process, only to raise the fees at the time of treatment without reasonable justification, this may result in the Provider’s subscription being cancelled, as this would be a breach of TENDER’S terms and conditions.

In the first instance, you should discuss your concerns directly with your Provider as this will be the most effective and efficient way to find a solution. 

TENDER does not provide healthcare advice or treatment, nor to we specifically endorse any individual Providers.  We are therefore unable to accept responsibility for treatment provided by Providers listed on the website. However, TENDER can assist you in finding the most appropriate person or organisation to address any concerns you may have.  Please contact TENDER should you require assistance.

If we receive repeated reports of concerns or issues with a Provider, this may result in the Provider’s subscription being cancelled, as this would be a breach of TENDER’S terms and conditions.

The beauty of TENDER is that, once you have fully set up your Patient profile and posted your case, there’s no need to constantly check the system – just your email!

TENDER features a notification system to ensure that you never miss out on a TENDER for your case.  

As soon as a Provider posts a TENDER for your case, an email will be sent to the address listed in your Patient profile to notify you that a TENDER is ready for approval.

Patients should:

  • Fully complete and maintain a detailed and accurate Patient profile, including correct contact details

  • Provide accurate, honest and genuine information, at all times, especially in relation to medical history details

  • Be respectful and courteous, at all times

  • Post as many cases as you wish but include as many details as possible, including images, x-rays, test results etc, to ensure the TENDER process can be as meaningful as possible

  • Respond to Providers in a timely manner

  • Abide fully by the terms and conditions of use of TENDER, which can be viewed here.

ANNUAL SUBSCRIPTION: $415.00*

For your convenience, and to avoid disruption to your service, you authorise the recurring subscription amount to be processed automatically, each year.

You are free to cancel your subscription at any time, however to avoid the recurring subscription being charged for another year, notification of cancellation needs to be received one month prior to the subscription renewal date.

*price excludes GST, paid via credit card, on the anniversary of joining

To be successful in the TENDER process, ensure that you fully complete all parts of your Provider profile. Be open and honest, giving prospective Patients as much information about yourself, your experience and the services you provide. This will help Patients select the most appropriate option for their healthcare needs.

Regularly check your email for notification of cases posted by Patients in your category of healthcare service and TENDER on as many cases as you can.

TENDER simply utilises the natural variation, in fee structure and clinical ability, that already exists between Providers, from one side of the country to another and, even from one suburb to another.

As a Provider, you simply quote your standard fee for the case posted by the Patient. To select the option that best suits their need for quality, affordable healthcare, the Patient will assess all information presented, including the fee estimate and the information provided by the different Providers in their profiles. 

TENDER is not a site for bidding wars. In fact, a Provider never sees the price or information another Provider has offered to Patients.  No one, except the Patient posting the case and selecting their Provider, will ever see the range of different second opinions, treatment options and fee estimates provided.

Providers are not locked into delivering treatment at the quoted price should the reality of the case vary from what was presented and agreed upon, or if it changes during the course of treatment.

However, if TENDER receives repeated reports of a Provider failing to honour the agreed TENDER or offering a “low-ball” offer in order to succeed in the TENDER process, only to raise the fees at the time of treatment without reasonable justification, this may result in the Provider’s subscription being cancelled, as this is a breach of our terms and conditions.

TENDER recommends Patients and Providers engage in a face-to-face consultation after completing the online TENDER process and prior to commencing actual treatment.  This is to ensure that the clinical picture and the information provided online is accurate before moving on to treatment provision.

Providers would charge their usual consultation fee for any face-to-face consultation undertaken and this should be conveyed clearly to Patients during the TENDER process.

TENDER features a notification system to ensure that you never miss out on the opportunity to TENDER for a case in your service category.  

As soon as a Patient posts a case that matches the criteria in your area of expertise, an email will be sent to the address listed in your Provider profile to notify you that a case is available for TENDER.  

Providers should:

  • Fully complete and maintain a detailed and accurate Provider profile, including correct contact details

  • Provide accurate, honest and genuine information, at all times

  • Be professional, respectful and courteous, at all times

  • TENDER on as many cases as possible and respond to Patients in a timely manner

  • Contact the Patient to schedule appointments if your TENDER is approved

  • Maintain Patient confidentiality and privacy, at all times

  • Pay the recurring annual subscription amount on time

  • Ensure you have the necessary training, expertise, licenses and insurance to provide healthcare services in your service category and that these are maintained

  • Abide fully by TENDER’S terms and conditions of use, which can be viewed here

Yes, if you as a provider can deliver multiple services because you are trained, experienced and legally registered , you will be listed under more than one category so that patients can have the ability to access you for an array of health needs. 

For example, Dentists can be trained, experienced and are legally able to provide services for teeth and gums inside the mouth, as well as facial skin rejuvenation therapies outside the mouth and would therefore be able to be listed in both categories.

However, a Dentist would not have access to view or TENDER on cases posted in other categories like gynaecology or oncology services.

Once patients are matched with their preferred TENDER, the portal puts Providers and Patients directly in contact to schedule an appointment and work out payments. We do not offer healthcare advice or services, nor do we facilitate payment for the healthcare services selected. TENDER acts as the perfect bridge between Patient and Provider.

TENDER helps Providers by locating and engaging directly with Patients from across town, or around the country, who are actively seeking the services you provide and are willing to travel for quality, affordable care that may not be available locally.

You can increase Patient flow and practice revenue by expanding your business horizons.

Patients schedule appointments directly with your practice and would therefore be expected to abide by the standard practice protocols for missed appointments or cancellations.

However, should we receive reports that a certain Patient repeatedly misses or cancels appointments for services discussed during the TENDER process, without reasonable justification, this may result in the Patient’s access to TENDER being restricted. 

Presently, TENDER does not provide the option for Patients to schedule appointments directly with Healthcare Providers.

Once a Patient approves and accepts a TENDER, their contact details are shared with the Provider.  It is then the responsibility of the Provider to contact the Patient and schedule the necessary appointments.

Absolutely NOT and TENDER NEVER WILL! You can review TENDER’S privacy policy here.